Southern Cross Coaching Insight

Leadership for Innovation

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Catch people doing the right things

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Do you have a ‘wetting your dark pants’ feedback culture?

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The Neuroscience of Team Building: 8 Steps for an Effective Team Building Event.

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Hot Links To Learning - Team Building

We'd love to share with you some knowledge about Team Building, and the importance of it in regards to team performance and engagement in the workplace.

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Hot Links to Learning - Employee Engagement

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Improving Communication - Giving & Receiving Feedback Course - 5 Sept 2016

“A Sunday Times study of the Top 100 companies to work for in the UK found that employees feeling listened to was the most important factor in how much they valued their organisations.”

We want to know how you rate your boss (and yourself) at listening, and giving and receiving feedback!

Take our fun 2-minute anonymous survey now:

Thanks for your time – watch this space for the results!

How do you think Giving & Receiving Feedback relates to productivity? Read on to find out...

In 2012, The Global Corporate Leadership Council (now CEB Global) independently surveyed 351 managers in one NSW Government agency. They asked them what the increase in productivity was in their teams as a result of completing our Giving & Receiving Feedback program 9-12 months prior.

This program was benchmarked alongside results from the top leadership courses across the world, including those from the USA, UK, Europe, Australia, etc.

Answer: productivity increased by an average of 26%.

The ability to deliver and receive feedback well, is a critical leadership skill that shapes culture, and is essential to high performing teams and great productivity.

It sounds simple, giving and receiving feedback. Unfortunately it is one of the most difficult things to do, and also one of the most underrated in terms of its impact.

If people don’t feel listened to, they don’t feel valued. If they don’t feel valued, they will soon leave.

When people feel heard and understood, they feel more empowered and engaged. The best leaders are those who make their teams feel empowered and engaged. Engagement means better productivity.

The principles and skills taught in our Giving & Receiving Feedback Program, cover the core foundations in building a collaborative, functional, and productive team and best-practice leadership at any level. They promote respectful communication and behaviours that are fundamentals of superior leadership, teamwork and a high-quality organisational culture. Whether or not you have annual performance ratings in your organisation, even the best leaders need to continually improve their communication and giving and receiving feedback skills.

We’ve seen some quite remarkable leadership, culture change, performance, and team improvement results from our Giving & Receiving Feedback program, as well as some quite moving personal stories of how these skills have changed personal relationships with partners and children.

The program focuses on building a culture and language of holistic, complete 360° feedback.

"The single biggest problem in communication is the illusion that it has taken place." George Bernard Shaw

The principles and skills taught in our Giving & Receiving Feedback program are applicable to leaders and staff at every level, and are the core foundational skills of every leader and staff member, as well as the core components for improved performance and culture change. However, in our experience, few people perform these skills well, even (and sometimes especially!) at an Executive level.

Our program is ideally delivered in combination with individual or group and peer coaching sessions to imbed the learned skills, and discuss personal situations.



More information about this course is available at:

Some testimonials from our G&RF course:

" Very useful. Provided insight into so many issues/ meetings that have occurred and how much better they could have been executed by all parties."


" Attending the training has opened my eyes and mind to alternate positive ways I am able to approach feedback within my professional and personal life."


"The best and most practicable course I have attended while working for HNSW."


"Presenters knew/actually practiced what they were delivering!"

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Try Our App-Based Team Building Events!

"Coming together is a beginning, staying together is progress and working together is success." Henry Ford

Thinking of a team building event? Want something a bit different to the norm that people can have fun doing but still imparts some useful learning that can be applied back in the workplace?

One of our most popular options is our smart-phone app-based Social Scavenger Team Building & Team Development program. It’s innovative, fun, highly agile and adaptable with great practical learning that can be applied back in the real world workplace.

“Best team building day I’ve ever done – and I’ve done a few of these in the 20 or so years we’ve been doing them, I can tell you!” Manager & Team Member, NSW Government

The challenges appear relatively simple... however, they’re specifically designed incorporating the principles of neuroscience to bring out all of the team’s dynamics and behaviours in a non-threatening, mildly competitive gamified environment (we can make it very competitive if really want us to!).

The challenges are designed to involve and engage every team member and are tailored to every level of ability. We adapt the challenges specifically to the team, and the environment.

We do things a little differently and also get an experienced Team Facilitator / Team Coach to observe the teams undertaking the challenges then run a short debrief after each set of events to discuss what people did well, what they could improve on, and to relate this back to how the learning and insights can be applied back in the workplace.

It can be run in a normal training room type space, depending on group size and objectives, or we can expand it to encompass a local indoor/outdoor area, or even a local neighbourhood for a really adventurous program! We find most clients use it in an in-house, internal environment.

The challenges are completed by uploading a photo or short video before the team moves on to the next challenge. After the event we compile all the photos and videos taken on the day and put together a short montage to send out to the team a week or so after the event. This adds an extra and ongoing bonding aspect for the team back in the workplace.

We've often run this as a ½ day event as a fun but highly practical and useful team bonding event leading into an afternoon of team coaching, general team development, intensive strategic facilitation or team planning etc., as it brings out a lot of learning and brings the team together.

Of course, it can also be a stand-alone ½ day to improve general team performance, develop and improve trust, or simply for great team bonding and a bit of fun and relaxation!

All of our team building, team coaching and facilitation assignments are always specifically tailored to the organisation’s express requirements, and we like a little bit of a challenge! We can deliver a variety of options depending on the outcomes required and professional needs and levels of participants, and can customise and design programs to a client’s requirements.

Our fully customised team planning, team development and strategic facilitation programs, which often follow a morning of our Social Scavenger team building, involve a unique, facilitator-led, highly interactive methodology that tracks and records actions and outcomes to be applied back in the workplace.

To discuss your requirements or simply to find out more information, give us a call on 61 (0)2 7901 5618, email us at

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